PROTECTION OF PERSONAL DATA

HOW DOES TEMPLATEMOTO PROTECT YOUR PERSONAL DATA ?

To improve your experience on the TEMPLATEMOTO website, we would like to explain how we collect, process, and use your personal data.

We ensure your privacy is protected by safeguarding the confidentiality, security, availability, and integrity of the personal data you entrust to us across all our communication channels.

The purpose of these measures is to:

  • Allow you to access your customer account at any time and modify your personal data
  • Retain your personal data only for as long as necessary and in accordance with your consent
  • Implement all necessary technical measures to protect your data against unauthorized access, loss, alteration, or disclosure
  • Provide clear and transparent information about how your data is collected and processed

1/ What personal data do we collect ?

We collect the data you provide as part of our commercial relationship when:

  • You create an account on templatemoto.com
  • You subscribe to our newsletter
  • You participate in a competition on templatemoto.com
  • You contact our sales team or customer support regarding your orders, returns, or inquiries

Mandatory information required to provide you with our services is marked with an asterisk. This may include (non-exhaustive list):

  • Title, Last name, First name, Address, Postal code, City, Phone number, Email address, Date of birth

We also collect personal data when you purchase our products. This includes information related to your orders, invoices, and browsing activity on templatemoto.com.

In accordance with applicable regulations, we do not collect sensitive personal data such as political opinions, religious or philosophical beliefs, racial or ethnic origin, trade union membership, genetic or biometric data, health data, or data concerning sexual orientation.

These categories of data are never collected or processed by TemplateMoto.

2/ How do we use your data?

We process your personal data in a transparent and secure manner for the following purposes:

2.1 Contact information

Phone number:
Used to contact you regarding your orders or customer service follow-ups.

Email address:
Used to send order confirmations, invoices, and account-related information.

After each purchase, you may receive an automatic email to:

  • Invite you to create an account where you can access your invoices
  • Inform you that your invoice is available in your personal account

2.2 My Account

Your account allows you to:

  • Update your personal information
  • Manage your delivery addresses
  • View your orders and order history
  • Manage returns
  • Access vouchers and discount codes
  • Download your invoices

2.3 Improving your customer experience

We collect browsing data to improve your experience on our website. Unless you object, this allows us to provide you with more relevant offers and advertisements.

2.4 Our partners

Your personal data may be shared with trusted partners:

  • For targeted advertising based on your browsing activity
  • With shipping providers to deliver your orders
  • With third-party providers managing promotional contests

2.5 Legal requirements

We may disclose your personal data when required by law or in response to legitimate requests from public authorities (e.g., fraud prevention, national security, law enforcement).

2.6 Social Networks (Facebook, Instagram, etc.)

Using social media features on the TemplateMoto website may result in data exchanges between social networks and TemplateMoto.

We recommend reviewing the privacy policies of these platforms to understand what data is collected and how it is used.

TemplateMoto is not responsible for how social networks use your data for their own purposes.

3/ How is your personal data stored?

Your data is stored in compliance with French and European regulations on secure servers located in data centers that meet EU data protection standards.

Your personal data is retained for up to 5 years after the end of the commercial relationship (last order, invoice, or interaction with customer service).

After this period, your data may be archived or deleted.

You may request deletion of your personal data at any time by contacting us at:
templatemoto@gmail.com

Please include the following information in your request:

  • First name
  • Last name
  • Address
  • Postal code
  • City
  • Phone number

4/ Cookie management

When browsing our website, cookies may be placed on your device if you accept them.

These cookies allow us to recognize your device and facilitate faster access to your account.

Some cookies are essential for website functionality, while others are used for analytics, advertising, or social media features.

You can manage or disable cookies at any time through your browser settings.