In order to improve your user experience on our TEMPLATEMOTO website, we would like to explain how we collect, process and use your personal data.
We ensure that your privacy is protected by safeguarding the confidentiality, security, availability and non-alteration of your personal data that you entrust to us on all our communication channels.

The purpose of all these measures is to:

- Allow you to access your customer account at any time so that you can modify your personal data that we process
- Keep your personal data for the time of the treatments and according to your successive acceptances
- Implement all necessary technical measures to protect your personal data against access by an unauthorized third party, loss, alteration or disclosure
- Provide you with simple and transparent information on how we collect and process your personal data.

1/ What personal data do we collect?
1.1 We collect the data you give us in the context of our commercial relationship when :

- You create an account on
- You subscribe to our newsletter
- You take part in a competition on
- During exchanges with our sales department or one of our stores for the management of your orders, returns, follow-up of soap...

The mandatory information, in order to provide you with a quality service, is marked with an asterisk. It is about the following data (non exhaustive list):

- Civility, Name, First name, Address, Postal code, City, Phone number, Email, Date of birth

1.2 We collect personal data when you purchase our products. It is data relating to the nature of your purchases, information on your orders, your invoices and your customer journey on

1.3 In accordance with the regulations, we do not collect data revealing political opinions, religious or philosophical beliefs, racial or ethnic origin, trade union membership, genetic and biometric personal data for the purpose of uniquely identifying a natural person, data concerning health or personal data on sexual orientation of a natural person.
These categories of personal data are never collected or processed by TemplateMoto

2/How do we use your data ?
We process your personal information in a transparent and secure manner. It is collected for the following purposes:



The phone number allows us to contact you when you order spare parts or in the context of a follow up of a service


Your email address is requested in order to send you the invoice of your purchases by email.
At each checkout, an automatic email is sent to you to :

- Propose you the creation of your account where you will be able to find all your invoices store and website
- Inform you that your new invoice is in your personal space already created

My account
Welcome to your account, you can modify your personal information, your addresses, view your orders...
Personal information
My delivery addresses
My personal information
Change my password
My Orders
Order History
My product returns
My vouchers
My Coupons
My PDF Invoices

2.3 Improving your customer experience

We collect your data when you browse our site to improve your customer experience. Unless you object, this allows us to provide you with offers and advertisements that are more relevant to your searches.

2.4 Our partners
Your personal data may be used by our business partners to carry out advertising campaigns targeted to your searches on our site.
We may also share your personal data with our transport providers in order to be able to ship your purchases to you.
Finally, when you register for promotional games on our website, your data is collected via our contest provider.

2.5 Legal requirement
We may be required to disclose your personal data in the event of legitimate requests from public authorities, particularly to meet anti-fraud, national security or law enforcement requirements.

2.6 Social Networks (Facebook, Instagram, ...)

The use of social networks and services on the TemplateMoto website in relation to these social networks is likely to result in the collection and exchange of certain data between the social networks and TemplateMoto. We invite you to consult the personal data protection policies of the social networks in order to be aware of the information that is collected by the social networks and that may be transmitted toTemplateMoto in connection with its sites and applications as well as the purposes for which the data is used, particularly for advertising purposes.TemplateMoto is not responsible for the use that is made of the data of its customers by the social networks for their own account.

3/ How are your personal data stored?
The data is stored in compliance with the French and European regulations via servers hosted in data centers that meet the standards of the European regulations on the protection of personal data.

Your personal data is stored for 5 years from the end of the commercial relationship with the customer (last order or invoice, or last email or telephone exchange with the customer service). It will also be archived following a negative response to an email asking if the customer wishes to continue to receive commercial offers at the end of the 5 year period. At the end of this period, the customer's data will be archived.

You can also ask us to delete your personal data at any time by sending us an email to You will have to specify your NAME, FIRST NAME, ADDRESS, POSTAL NUMBER, CITY, PHONE NUMBER.

4/ The management of cookies
When you browse our website, we may deposit cookies on your computer if you accept them beforehand. They allow us to identify your computer during your next visits and to connect you more quickly to your customer account.

Partners of TEMPLATEMOTO may place cookies on your computer.

Some cookies are essential for the proper navigation of the website. Others are linked to promotional campaigns or social network sharing.
You can choose at any time whether or not to accept cookies on your computer by adjusting the settings of your browser.